DELIVERY AND RETURNS
Straight answers on getting your print, and what happens if something’s not right.
DELIVERY
UK-wide delivery on every order. Most orders are printed and dispatched within a few working days, and you’ll get a confirmation when yours is on its way. Bigger jobs and peak seasons can take a little longer — we’ll always tell you upfront if timing looks tight.
LOCAL PICKUP
Prefer to collect? Free local pickup from our studio door. We’ll message you the moment your order is ready, and hold it safely until you can get here.
PERSONALISED ITEMS
Personalised and custom-made items can’t be returned or cancelled once printing has started, unless there’s a fault with them. That’s why we send a proof for approval first — check it carefully, because what you approve is what we print.
FAULTY OR DAMAGED ORDERS
If something arrives faulty, damaged or not as approved, get in touch with a photo and your order number. We’ll reprint or refund — whichever sorts it quickest. That’s the deal.
QUESTIONS BEFORE YOU ORDER
Anything unclear? Ask us first via the contact page. We’d rather answer a question than have you guess.